Program D- HOW TO MANAGE VERY DIFFICULT CLIENTS AND CUSTOMERS

Duration: Tuesdays

Some topics are 
Steps to deal with them
1.    Remain unruffled and composed.
2.    Listen thoroughly to their concerns.
3.    Reply promptly to address their issues.
4.    Document the situation for reference.
5.    Ascertain the problem and its root cause
6.    What bad customers can emotionally draining for your team members, cost you resources or 
7.    slow down your productivity.  They can increase employee turnover, impact your mental and physical health and affect you and/or your company’s reputation.
8.    Identifying them with following character traits:Abusive,disrespectful,faultfinders,clumsy requirement,dragging of minor errors or ommisions. Angry,Indecisive,Misinformed and Critical
Nothing good goes without a cost.Some customers or clients who bring you a lot of profit can at the same time be serious thorn in your flesh and must be handled with the highest professional ettiqutte.
Even some customers who don’t contribute much to your profit margin can upset the fortunes of your business if their concerns are trampled upon.However, they also can drive you to do your best. They may force you to reconsider your processes,
and services to ensure you’re acting positively. Understanding how to manage difficult clients can help you to succed since they are very quiet PRs of your business.One negative utterance from a dissastisfied client or customer can go a long way to dent the integrity of your business especially in this information age. 

At the end of the program participants will professional handle difficult clients  and customers and to know when to completly abrogate any contract between you and them especially when concerntrating on them rather worsens your profitability.
profitability.